Refund policy

Returns and Refunds

Because Ayam Station sells food products, we do not accept returns or exchanges for change of mind or for products that have been opened, used, or stored incorrectly.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us within 48 hours of delivery at ayamstation.my@gmail.com. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where applicable.

We will review the information provided. If the claim is approved, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability. Please do not return any food product unless we instruct you to do so.

Cancellations

Contact us as soon as possible if you need to cancel an order. An order can be cancelled only before it has entered processing or been dispatched. Once processing or dispatch has started, cancellation might not be possible.

Refunds

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

Contact

For return or refund questions, email ayamstation.my@gmail.com.